Terms and Conditions

Updated: 18th September 2026

Please read these Terms and Conditions ("Terms") carefully before using the Trick or Treat website located at www.trickortreatmap.com ("Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.

These Terms form a legal agreement between you ("you", "your", or "User") and Community Maps Limited ("we", "us", "our"), a company registered in Guernsey, Channel Islands. Trick or Treat is a trading name of Community Maps Limited, a company registered in Guernsey, Channel Islands.

1. Definitions

• "User" means any person who accesses or uses the Website.

• "Account Holder" means the person aged 18 or over who registered an account.

• "Stop" means a user-submitted location on the map offering Halloween treats or activities.

• "Event" means a Halloween event listed on the Website, whether added by a User or by us.

• "Spotlight" means the paid upgrade for a Stop described in section 5.

• "Boost" means the paid featuring of a single Event described in section 5.

• "Ghost Hunt" means the game described in section 6, and "Ghost" means a virtual ghost pinned to a real location in that game.

• "Virtual Item" means anything that exists only inside the Ghost Hunt, including Ghosts, Rainbow Glasses, Ghost Lures, Ghost Radar, points, streaks, badges and rewards.

• "Tip" means a voluntary gift made under section 7, and "Supporter" means a person who has made one.

• "Content" includes any data, text, images, video, audio, names or materials submitted or displayed by a User.

• "Website" refers to www.trickortreatmap.com and all associated services provided by Community Maps Limited.

• "Paid User" means a user who has purchased Spotlight, a Boost or a Virtual Item. A Supporter is not a Paid User.

2. Eligibility, Accounts and Children

2.1 You must be at least 18 years of age to create an account. The Account Holder is responsible for everything done on the account, including every purchase made on it.

2.2 We know that families use the Website together. A child may use the Website, including the Ghost Hunt, only on an Account Holder's account and under that adult's supervision. Parents and guardians are solely responsible for supervising their children's participation in trick-or-treating and Ghost Hunt activities and for their safety when visiting any location shown on the Website.

2.3 Some things on the Website are public, including leaderboards, comments, the supporters list and competition entries. Do not use a child's real name as a display name, and do not post anything that identifies a child.

2.4 You agree to provide accurate, complete, and current information during registration and to update such information to keep it accurate.

2.5 You are responsible for maintaining the confidentiality of your login credentials, including any Apple or Google sign-in you use with us, and for all activities under your account.

2.6 We may suspend or terminate your access if we believe you are misusing the Website or have violated these Terms.

2.7 Sharing your location with a crew. An Account Holder can create or join a crew and choose to share their live location with its members. By turning location sharing on, you confirm that you are an adult sharing your own location, never a child's. Your location is shared only with the members of your crew, only while you have the Website or app open, and only on Halloween itself — sharing cannot be turned on before 31 October, and turns itself off at midnight (your crew's local time). It is deleted within a minute of you turning sharing off, leaving the crew or closing the Website or app. We keep the time you were last seen, but not where you were, for up to six hours. You can turn sharing off at any time.

3. Use of the Website

3.1 The Website is provided to help communities plan and enjoy Halloween activities.

3.2 Businesses and organisations are welcome to promote themselves through the features we provide for that purpose: a Stop, Spotlight, an Event, a Boost, or a hosted Ghost with a business name. You must not advertise or promote anything else through the Website, for example in comments, Stop details or Event listings for things you do not run, without our prior written consent.

3.3 You agree not to:

• Use the Website or map for political or non-Halloween-related purposes without prior consent;

• Post personal information of other individuals without their consent;

• Use automated tools, bots, or scripts to access or interact with the Website, including mass submissions, vote manipulation, fake accounts or referral farming;

• Fake, spoof or otherwise misrepresent your device's location;

• Upload or link to malicious code, viruses, phishing content, or harmful software;

• Use the Website in a way that could damage our reputation or undermine trust in the platform;

• Use the Website for unlawful or fraudulent purposes;

• Post or share misleading, harmful, or offensive Content;

• Attempt to gain unauthorized access to the Website;

• Scrape, copy, or republish any part of the Website without permission;

• Interfere with or disrupt the Website or its infrastructure.

3.4 You must only add Stops, Events or Ghosts for addresses where you have permission to do so. Adding a Stop, Event or Ghost to someone else's property without consent may lead to its removal and to the suspension of your account.

3.5 The Website is closed for part of each year. It reopens and closes on dates we announce on the Website. For 2026 the map opened in late August and closes on 5 November. Support response times may be longer outside the Halloween season.

4. User Content and Conduct

4.1 Users may submit Content, including Stop details and photos, comments on Stops and Events, Event listings, competition entries, Ghost place names and business names, display names, and the name shown on the supporters list. You retain ownership of your Content but grant us a non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, publish, and distribute it in connection with the Website.

4.2 We do not endorse or guarantee the accuracy, legality or appropriateness of any Content submitted by Users. Use caution and common sense when interacting with others via the Website.

4.3 We reserve the right to remove or moderate any Content or accounts that we believe breach these Terms, the law, or community standards. Display names and comments may be checked automatically for inappropriate language and changed or removed.

4.4 We also reserve the right to suspend or permanently remove any user account, including Paid Users and Supporters, at our sole discretion if we believe a user has breached the conduct standards outlined in section 3 or otherwise used the Website in a manner that we consider harmful, disruptive, or contrary to the intended use of the platform. No refund will be issued in such cases, including for Spotlight, Boosts, Virtual Items or Tips.

4.5 Stops stay in your account from year to year. Before each Halloween season we will contact Stop owners and ask whether the Stop will be open this year. Editing your Stop also confirms it. If you tell us it will not be open, or if we hear nothing from you, we may hide the Stop from the map for that season. A hidden Stop stays in your account and you can put it back on the map at any time by confirming or editing it. You can delete your Stop at any time.

5. Spotlight, Boost, Payments and Refunds

5.1 Basic use of the Website is free. Exploring the map, adding a Stop, listing an Event, entering competitions and playing the Ghost Hunt are free for everyone. Optional paid features are described below and in section 6.

5.2 All payments are securely processed through our third-party payment processor (Stripe). You agree to their terms of service. Prices are shown at checkout in pounds sterling, or in US dollars where we offer it.

5.3 Spotlight is a one-time purchase for the season. It gives your Stop a glowing pin on the map and lets you add a description and a link. It does not change how much of the map anyone can see, and it does not include featuring Events or any Virtual Item. Spotlight remains active until the map closes on 5 November of the season in which it was bought, after which your account reverts to free.

5.4 A Boost is a one-time purchase for a single Event. It features that Event above standard listings for as long as the Event listing is live during the season. A Boost is tied to that one Event and is not refunded if you later delete or hide the Event, or if we remove it under these Terms. Buying a Boost does not give you Spotlight, and Spotlight does not give you a Boost.

5.5 All payments are final and non-refundable unless required by law. In particular: cancelling a Ghost does not refund what you paid for it; upgrading a Ghost charges only the difference in price; Virtual Items are not refunded once bought, used or expired; and a Tip is not returned except as described in section 7.

5.6 Nothing in these Terms takes away any right you have under the consumer protection law of the place where you live that cannot be excluded by agreement. If you are a consumer in the United States or elsewhere and that law gives you a right to cancel or to a refund, that right applies. To claim it, contact us at support@trickortreatmap.com.

5.7 We reserve the right to modify or discontinue features of Spotlight, Boost or any Virtual Item at our discretion without liability.

6. Ghost Hunt

6.1 What it is. The Ghost Hunt is a free game on the map. Virtual Ghosts are pinned to real places. You catch one by being physically near it with location switched on and pressing Catch. There is nothing physical at any location, and there is never a reason to approach a building, a door or a person.

6.2 When it runs. The Ghost Hunt runs on the dates announced on the Website (for 2026, 1 to 31 October). Nothing is catchable outside those dates. We may change the dates, pause catching or hosting, or stop the Ghost Hunt entirely at any time, including for safety or technical reasons. No refund or extension is owed if we do.

6.3 Account and starting point. Playing needs a free account and a starting point. Your starting point decides which Ghosts you can see and which local leaderboard you are placed on.

6.4 Play safely and lawfully. The Ghost Hunt is designed to be played with an adult, in the same way as trick-or-treating. Catch Ghosts from public places such as the pavement. Never enter private land, cross roads unsafely, or go anywhere you would not otherwise go. Some Ghosts are placed by us at public buildings and street furniture chosen from public map data. We do not check that any location is safe, open or accessible. You take part at your own risk, and the Account Holder is responsible for anyone playing on their account.

6.5 Location data. When you catch a Ghost your device sends its position and accuracy estimate to us. We record how far you were from the Ghost and the accuracy of the reading. We do not record your route. Faking or spoofing your location is cheating and a breach of these Terms.

6.6 Hosting a Ghost. Every account may host one live Ghost at a time, or more by arrangement for businesses with several sites. A Ghost must be placed within your map area, and you must confirm that the place is your home, your business, or somewhere you have permission to use. Hunters will be directed to that spot. Your name is not shown; a business name is shown if you enter one. You may move your Ghost, change the nights and hours it appears, upgrade it to a rarer type, or cancel it. Cancelling does not refund what you paid, and catches already made stand. Upgrading replaces the Ghost with a rarer one and charges only the difference in price.

6.7 Removing a Ghost from your premises. If a Ghost has been placed at your home or premises and you do not want it there, you can ask for it to be removed at any time by emailing support@trickortreatmap.com or by using the Report button on the Ghost. We will remove it promptly and without charge, and the host will not be refunded. We may also hide or remove any Ghost at any time at our discretion.

6.8 Paid Ghosts and Virtual Items. A Mystery Ghost is free. Rarer Ghosts and items such as Rainbow Glasses, Ghost Lures and Ghost Radar are sold at the prices shown at checkout, in pounds sterling, through Stripe. Virtual Items are used up or expire: peeks are consumed when used, a lure works once, a radar lasts for the period shown when you buy it, and everything ends with the season. Purchases are final, subject to section 5.6.

6.9 Virtual Items are not property. Virtual Items are licensed to you for use in the Ghost Hunt only. They have no money value, cannot be transferred, sold or exchanged for cash, and are lost if your account is suspended, terminated or deleted. We may change how any Virtual Item works, what it is worth in points, or remove it.

6.10 Leaderboards and display names. Leaderboards are public. They show the name on your profile, or a generated nickname if you have not set one, together with your points and, where relevant, badges. Choose a display name that is not a child's real name. We may change or remove any name we consider inappropriate. Each Ghost scores once per player. Weekly boards reset every Monday. Boards are grouped by area and may widen to a larger area when few people are playing nearby.

6.11 Fair play. No location spoofing, automation, multiple accounts, or abuse of the referral scheme. We may remove points, catches, badges and Virtual Items, cancel catches of a Ghost we find to be fraudulent, and suspend the account, without refund.

7. Tips

7.1 What a Tip is. A Tip is a voluntary gift to Community Maps Limited to help keep the map free. It is not a charitable donation: Community Maps Limited is a company, not a registered charity, and Tips are not eligible for Gift Aid. A Tip buys nothing: no upgrade, no feature, no Ghost and no priority. The map is free for everyone whether or not you give.

7.2 Amounts and payment. You choose the amount, between the minimum and maximum shown on the page. Payment is taken by Stripe by card, Apple Pay or Google Pay. You do not need an account to give.

7.3 Yearly Tips. If you choose the yearly option, Stripe will take the same amount again each year on the anniversary of your first gift until you cancel. You can cancel at any time through the link on your Stripe receipt or by emailing support@trickortreatmap.com. Cancelling stops future payments and does not refund past ones. We may not contact you before a renewal is taken.

7.4 Refunds. Tips are not refunded except where the law requires it or a payment was taken in error. If you gave the wrong amount, contact support@trickortreatmap.com straight away and we will put it right.

7.5 Being named as a Supporter. Gifts are anonymous unless you choose otherwise. After paying, signed-in Supporters may choose to have a display name shown on the public supporters list. You can ask us to change or remove that name at any time. Guest gifts cannot be named. The public count of Supporters includes anonymous gifts.

7.6 Records. We keep a record of every gift, including the amount, the date and the email address Stripe collected, for accounting purposes. If you delete your account the record is kept but is no longer linked to you or to any name.

8. Events and Comments

8.1 Listing an Event. Signed-in Users may list Halloween Events with a name, description, dates, times, image, address, whether it is free, and a link. You must run the Event or have the organiser's permission to list it, and you are responsible for keeping it accurate. Events are shown to people within their map area.

8.2 Events we add. We may add Events found in public listings so that the map is useful from the start of the season. We do not verify them. Details, times and prices may be wrong or may change; check with the organiser before travelling. Links go to third-party sites we do not control. An organiser who wants a listing corrected or removed can email support@trickortreatmap.com.

8.3 Comments. Signed-in Users may comment on Stops and Events. Comments are public, may be moderated, and are hidden automatically after a small number of flags. Do not post personal details, advertising, or anything that identifies a child.

9. Refer a Friend

9.1 How it works. Signed-in players may get a personal invite link. When someone creates an account through that link, the new player receives a welcome gift and the inviter earns Virtual Items at the milestones shown on the invite screen. A friend is counted when their account is created, and we may require the sign-up to be completed shortly after opening the link. Each account can be counted as a referred friend once only, ever. Referral counts reset each season.

9.2 Rewards are Virtual Items. They have no money value, cannot be exchanged for cash, and are subject to section 6.9. We may change or end the scheme at any time.

9.3 Fair use. No self-referral, no creating accounts to earn rewards, and no sharing your link where it would be unwanted or unlawful. We may withhold or remove rewards and suspend accounts where we see abuse. We never tell an inviter who joined, only how many.

9.4 Your name on the invite page. Someone who opens your link sees your Ghost Hunt display name, never your account name or email address.

10. Competitions

10.1 Competitions are open to registered users aged 18 or over and are governed by separate Competition Terms.

10.2 Entering and voting are free for everyone.

11. Season Renewal, Termination and Deleting Your Account

11.1 We may suspend, restrict, or terminate access to your account and/or the Website at our sole discretion if we believe you have violated these Terms or used the Website inappropriately.

11.2 If your account is terminated, you may lose access to your Stop, Events, Content, competition data, Ghosts, Virtual Items, points, badges, referral rewards and any Boost. None of these are refunded.

11.3 You can delete your account from My Account. Deleting removes your Stop, your Events, your Ghosts and purchases, your Virtual Items, points and badges, and your referral rewards. Purchases are not refunded. A Tip record is kept for accounting but is no longer linked to you. Competition entries that have already been published may be kept as the Competition Terms describe.

12. Data Protection and Privacy

12.1 Your personal data may be transferred to and stored outside the United Kingdom or European Economic Area (EEA), including in countries such as the United States. Where we do so, we take appropriate measures to ensure your data is protected in line with applicable laws.

12.2 Your personal data is handled in accordance with our Privacy Policy, available at www.trickortreatmap.com/privacy-policy.

12.3 By using the Website, you consent to the collection and use of your data as outlined in that policy. We process your data based on consent, performance of a contract, and our legitimate interests, as further detailed in our Privacy Policy.

13. Intellectual Property and Virtual Items

13.1 All intellectual property rights in the Website, content, logos, artwork, Ghosts, badges and software are owned or licensed by us. You may not reproduce or use them without permission.

13.2 You may not use the Trick or Treat name, logo, or brand in a way that implies partnership or endorsement unless expressly authorised.

13.3 Virtual Items are licensed, not sold, and remain our property at all times as set out in section 6.9.

14. Disclaimers and Limitations of Liability

14.1 The Website is provided "as is" without warranties of any kind.

14.2 We do not guarantee that any Stop, Event or Ghost location is accurate, safe, open, accessible or active. Ghosts are virtual and are pinned to real places, some of them chosen by us from public data. We do not check roads, private land, hazards or opening hours. Events, including those we add from public listings, are unverified. You take part in Halloween and Ghost Hunt activities at your own risk.

14.3 While we strive to ensure the Website is secure and functional, we do not warrant that it will be error-free, uninterrupted, or free from viruses or other harmful components. This includes, but is not limited to, outages caused by server failures, software bugs, system maintenance, high traffic, denial-of-service attacks, or other disruptions beyond our reasonable control.

14.4 In the event of any such disruption or technical fault that limits access to the Website or affects your use of Spotlight, a Boost, the Ghost Hunt or any Virtual Item, you acknowledge and agree that no refunds or extensions will be provided, subject always to section 5.6. Your use of paid features remains subject to the standard period regardless of any temporary interruption in service, and we may pause or end the Ghost Hunt at any time as described in section 6.2.

14.5 To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from use of the Website.

14.6 Our total liability to you for any claim will not exceed the amount paid by you to us in the past 12 months (if any).

14.7 Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or any liability that cannot be limited by law.

15. Dispute Resolution

15.1 We encourage you to contact us first at support@trickortreatmap.com to try to resolve any complaints or disputes informally.

15.2 If a dispute cannot be resolved amicably, you agree to attempt to resolve the issue through mediation before resorting to formal legal proceedings.

15.3 Any legal proceedings arising out of or relating to these Terms shall be brought exclusively in the courts of England and Wales, except where the law of the place where you live gives you the right to bring proceedings there.

16. Reporting and Complaints

16.1 We may, at our discretion, review flagged content or accounts, but we are not obligated to provide individual feedback or justification. All moderation and removal decisions made by Trick or Treat are final.

16.2 If you believe a Stop, Event, comment, Ghost or user account has been added without permission, includes inappropriate content, or poses a safety risk, you should report it via the Flag or Report feature on the Website or by emailing support@trickortreatmap.com. Anyone can ask at any time for a Ghost to be removed from their own home or premises, as described in section 6.7.

16.3 We take abuse reports seriously and reserve the right to investigate, moderate, or remove content or accounts as necessary.

16.4 Abuse of the reporting system may itself result in suspension or restriction of your account.

16.5 We use a combination of automated and manual review processes to assess reports. If a Stop, comment, Event or competition entry receives a certain number of flags, it may be automatically hidden from view. A Ghost reported by the person who lives at the address is hidden immediately while we look into it.

16.6 Users must only flag or report in good faith. Deliberately false or retaliatory flagging undermines the integrity of the platform and may lead to disciplinary action including suspension or removal from the Website.

17. Third-Party Services

17.1 The Website integrates services provided by third parties such as Mapbox (maps), Stripe (payments), Apple and Google (sign-in), and others. We are not responsible for their content, policies, or services.

17.2 Links to third-party websites, including Event links, do not constitute endorsement.

18. Changes to These Terms

18.1 We may modify these Terms at any time. Material changes will be communicated via the Website or email.

18.2 Your continued use of the Website after changes have been made constitutes acceptance of those changes.

19. Governing Law and Jurisdiction

19.1 These Terms are governed by the laws of England and Wales. Although Community Maps Limited is incorporated in Guernsey, Channel Islands, we have chosen English law to govern these Terms to provide greater legal certainty and familiarity for our users.

19.2 You agree that the courts of England and Wales have exclusive jurisdiction to settle any disputes, subject to section 15.3 and to any rights you have under the law of the place where you live.

20. Contact Us

If you have questions or concerns about these Terms, you may contact us at support@trickortreatmap.com.