Question 1

How do I add my house, business, or event to the map?

Accepted Answer

Sign up for a free account (Google, Apple or your email), then tap Add stop on the map and put the pumpkin on your house or business. Add your hours, what treats you’ll have and up to three photos, and you’re on the map. Events have their own page: go to Events and tap Add an event .

Question 2

Can I edit or delete my stop after I’ve added it?

Accepted Answer

Yes. Go to My Stop at www.trickortreatmap.com/my-stop to change anything, any time. To take it off the map, scroll to the bottom and tap Delete stop . Poof — it’s gone. Editing your stop also counts as confirming it for this Halloween.

Question 3

Can I set the time I’m open to trick or treaters?

Accepted Answer

Yes. You can set the hours you’ll be in. Handy if you’re out haunting the neighbourhood yourself!

Question 4

What if I get too many trick or treaters?

Accepted Answer

The map puts you in control. If you are feeling overwhelmed, you can update your hours or remove your stop anytime.

Question 5

Can I add more than one stop to the map?

Accepted Answer

One stop per account. If you look after two places (a house and a shop, say), each needs its own account.

Question 6

What happens to my stop after Halloween?

Accepted Answer

The map closes on 5 November, but your account and your stop stay put, ready for next year. Before each Halloween we’ll email you and ask one question: will your stop be open this year? Yes keeps you on the map. No takes you off it for the season without deleting anything — you can switch it back on from My Stop whenever you like. Editing your stop counts as a yes. Want to disappear sooner? Delete your stop any time at www.trickortreatmap.com/my-stop.

Question 7

Do I still need a real pumpkin outside my door?

Accepted Answer

Yes please! Pop a pumpkin on the map and on your doorstep. It helps trick or treaters know they’ve found the right place — and adds to the Halloween magic!

Question 8

Who can see my stop?

Accepted Answer

People nearby. Everyone sees the same size of map — 20 miles around their own starting point — so nobody can browse the whole country, and someone in Sydney will never see stops in San Francisco. Before somebody signs up they see only a rough count of stops in each area, never an exact house. And with Trick or Treat Pro you can make your stop private, so it shows only to the people you invite.

Question 9

Can I keep my stop private?

Accepted Answer

Yes, with Trick or Treat Pro. Switch on Keep my stop private on My Stop and your house shows only to the people in your crew — nobody else sees it on the map, and it never appears in the counts visitors see before they sign up.

Question 10

Why was my photo turned down?

Accepted Answer

Every photo is checked automatically before it goes on the map, and now and then a perfectly innocent picture of a front door trips the check. Try a different photo, or email support@trickortreatmap.com and we’ll look. Photos need to be JPEG, PNG or HEIC and under 8 MB, and you can add up to three.

Question 11

Is the map free to use?

Accepted Answer

Yes, completely. The map, adding your stop, planning your night and the Ghost Hunt are all free. If you want a little extra, Trick or Treat Pro is a one-off £4.99 for the season.

Question 12

How do I get Pro?

Accepted Answer

Go to www.trickortreatmap.com/pro, or tap any Get Pro button you see on the map or in Routes, and follow the steps. It’s one payment for the season, not a subscription. In the On Your Street app you buy it through the App Store or Google Play instead.

Question 13

What payment types do you accept?

Accepted Answer

Debit and credit cards, Apple Pay and Google Pay, all handled by Stripe. In the On Your Street app, purchases go through the App Store or Google Play.

Question 14

Which currencies do you accept?

Accepted Answer

Pounds sterling and US dollars.

Question 15

Are payments processed securely?

Accepted Answer

Yes. Card payments are taken by Stripe, and we never see or store your card details. App purchases are handled by Apple or Google.

Question 16

What do I get with Pro?

Accepted Answer

Everything for the night itself: • Make your stop stand out — a glowing pin, a link to your website or socials, and more space to describe your stop (this is what Spotlight used to be). • Plan the night — a route for the time you have, from your door or anywhere. • Suggested routes — ready-made nights near you. • Share the route — one link; whoever opens it follows the same plan. • See friends and family on the map — start a crew and, on Halloween night, see where everyone is. • Keep your stop private — your home on the map for your invited people only. • Works without signal — your route and its stops stay on your phone. Pro doesn’t change how much of the map you can see. That’s the same for everyone.

Question 17

How long does Pro last?

Accepted Answer

Through Halloween, until the map closes on 5 November. It’s a one-time payment, not a subscription, so there’s no surprise charge later.

Question 18

What happened to Spotlight and the Glow package?

Accepted Answer

Glow gave you a wider view of the map. That view is now free for everyone, so Glow no longer exists. Spotlight — the glowing pin, description and link for your stop — is now part of Trick or Treat Pro. If you bought Spotlight this season before Pro arrived, you have Pro at no extra charge.

Question 19

What is Trick or Treat Pro?

Accepted Answer

One pass for the season (£4.99 / $6.99) that covers the night: a glowing pin for your stop, route planning and suggested routes, sharing your route, a crew you can see on the map, a private stop, and your route saved on your phone. Featuring an event is separate: that’s a one-off Boost for a single event. Everything else — exploring the map, filters, favourites, competitions, the Ghost Hunt — is free for everyone.

Question 20

Why do I have to pay?

Accepted Answer

You don’t. The map is free. Running it isn’t, though, so if you’d like your stop to glow or your night planned, Pro helps us keep going — and if you’d just like to chip in, you can support the map with a tip.

Question 21

Can I get a refund?

Accepted Answer

We don’t offer refunds on Pro, Event Boosts or Ghost Hunt items — once they’re unlocked, they’re yours. If the law where you live gives you a right to cancel or to a refund, that still applies: email support@trickortreatmap.com. Purchases made in the app are refunded by Apple or Google, under their rules.

Question 22

How do I support the map?

Accepted Answer

Go to www.trickortreatmap.com/support and choose an amount — once, or the same again each year. It’s a tip, not a purchase: it buys no features and the map stays free for everyone. If you’d like, you can have your name on the supporters list. We’re a small company rather than a charity, so tips aren’t eligible for Gift Aid. A yearly tip can be cancelled any time through the link on your Stripe receipt, or by emailing support@trickortreatmap.com.

Question 23

How is the winner of the competition decided?

Accepted Answer

Winners are chosen by the community — the entry with the most votes wins. It’s that simple!

Question 24

Who can vote in a competition?

Accepted Answer

Anyone with a free Trick or Treat account can vote. Sign up with Google, Apple or your email and you’re in.

Question 25

What is the maximum file size for images and videos when entering competitions?

Accepted Answer

You can upload: Images: up to 8 MB (files larger than 500 KB will be automatically compressed). Videos: up to 100 MB (files larger than 5 MB will be automatically compressed). When compression is applied, we’ll save a smaller version of your file depending on its original size.

Question 26

Will my competition entry be used for any other purpose?

Accepted Answer

We might feature your entry on our social media, blogs or in promotions (as explained in the T&Cs)—it’s our way of sharing the Halloween magic!

Question 27

Can I increase my chances of winning a competition?

Accepted Answer

Yes! The more votes you get, the better your chances. Share your entry with friends, family, and your followers to boost your odds.

Question 28

I’ve seen an inappropriate image on a competition entry, what can I do?

Accepted Answer

Spot something that shouldn't be there? Hit the ‘flag’ button next to the entry. Our AI and team do their best, but we count on the community to help keep things safe.

Question 29

Are competition entries moderated?

Accepted Answer

Yes—entries go through a mix of AI, community, and team moderation to help keep things friendly and fun for everyone.

Question 30

Why can’t I vote in a competition?

Accepted Answer

You’ll need to be signed in and registered to vote, and you can only vote once per competition. If voting isn’t working, make sure you haven’t already voted—or check your inbox in case your account was suspended.

Question 31

I need to change my display name.

Accepted Answer

Just head to www.trickortreatmap.com/my-account to update your display name anytime.

Question 32

I deleted my entry by mistake, can I get it back?

Accepted Answer

Entries can’t be edited after submission, but you can delete yours and start fresh—just know that any votes will be lost.

Question 33

Can I vote for myself?

Accepted Answer

Yes, you can vote for yourself—go ahead, give your entry some love! 😊

Question 34

Why can I vote in a competition I’ve already voted on?

Accepted Answer

If the post you voted for gets deleted, your vote comes back to you—so you can use it again.

Question 35

How do I edit my entry?

Accepted Answer

Entries can’t be edited after submission. If you need to make changes you will need to delete yours and start fresh—just know that any votes will be lost.

Question 36

Can I submit an image or video generated by AI?

Accepted Answer

No, this is against the competition rules. All images or videos must be of real people or real works, submitted with the person, or creators, permission. If the image, or work is of a child, their legal guardian must have granted permission for you to share it.

Question 37

What prize could I win?

Accepted Answer

Prizes vary by competition, so be sure to check the details before entering. Most often, you'll be in the running to win either a cash prize or a treat box sent straight to your door!

Question 38

Is my neighbourhood on Trick or Treat?

Accepted Answer

We’ve got tens of thousands of stops across the UK, the US and Australia, and we’re growing fast. Put in your location and have a look — you don’t need an account to see how busy your area is. If it’s looking quiet, spread the word and get the neighbours involved.

Question 39

Which countries does Trick or Treat support?

Accepted Answer

Anywhere in the world. Most of our stops are in the UK, the US and Australia right now, but that doesn’t stop you being the first on your street.

Question 40

How do I see what’s near me?

Accepted Answer

Tell us where you are and the map opens around you. Homes and businesses taking part are marked with orange pumpkin pins. To open a stop and see what they’re offering — hours, treats, photos — you’ll need a free account. Once you’re in, tap the bookmark on any stop to save it for the night.

Question 41

Will this work on all my devices?

Accepted Answer

Yes. Trick or Treat works on phones, tablets and desktop computers, and there’s an app called On Your Street on the App Store and Google Play . It’s the same map and the same account everywhere.

Question 42

Why do some pumpkin pins glow?

Accepted Answer

Glowing pins are stops with Trick or Treat Pro — the owner has lit theirs up so it stands out. Want yours to glow? Go to www.trickortreatmap.com/pro.

Question 43

Why is there a purple dot on my map?

Accepted Answer

The small purple dot in the middle of your map is your starting point — the location you chose when signing up for Trick or Treat. We show you a fixed area around this point so you can explore nearby stops. Want to change it? Just double-tap (or double-click) the dot to update your Halloween HQ.

Question 44

How do I edit my starting point?

Accepted Answer

Double-tap (or double-click) your starting point — the purple dot — and pick your new Halloween HQ. You can move it a few times an hour, and ten times in all. The limit is the same for everyone and it’s there to stop anyone sweeping across the country collecting stops.

Question 45

What’s the best way to plan a route?

Accepted Answer

Open Routes . Tell it how you’re getting about, when you’re setting off and how long you want to be out, and it plans a route around the stops near you — saved stops first. Following it on the night is free; planning one is part of Trick or Treat Pro. Old habits still work too: bookmark the stops you love in advance and use the filters to show only your favourites.

Question 46

What does it mean when a stop is “flagged”?

Accepted Answer

Flags help keep the fun safe. If a stop is flagged by the community — say, because nobody was home or something felt off — it may be hidden from the main map. Checking the comments on the flagged stop may give you further information.

Question 47

Can I use the map to search for stops depending on what treats they offer?

Accepted Answer

Yes. Once you’re signed in, use the filters on the map to pick stops by the treats on offer and other features. Filters are free. You can also tap any stop to see what they’ve got.

Question 48

Does the map make trick or treating safer?

Accepted Answer

We think so. The map shows who’s taking part, so you can choose the stops that feel right for your family and plan your route before you set off. Community flagging adds another layer of peace of mind while you’re out. It’s also a kind way to look after neighbours who aren’t joining in: by following the map, you’re only knocking where and when you’re welcome.

Question 49

Why should my business take part in Trick or Treating?

Accepted Answer

Halloween is all about connection—and businesses are at the heart of every great community. Taking part in Trick or Treat is a simple, feel-good way to open your doors, boost your brand visibility, and sprinkle a little extra magic on the night. Even just an hour of spooky fun can make a big difference!

Question 50

Can I add a link or description to my stop?

Accepted Answer

Yes. With Trick or Treat Pro your stop gets a glowing pin, a clickable link to your website or socials, and more room to say what’s on. Go to www.trickortreatmap.com/pro once you’ve added your stop.

Question 51

What does it cost for a business to stand out on the map?

Accepted Answer

Trick or Treat Pro is £4.99 (or $6.99 in the US) for the season — one payment, no subscription. It gives your stop a glowing pin, a link to your website or socials, and space to tell people what to expect. Running an event? Listing it is free, and an Event Boost (£14.99 / $19.99) features it above the others for the season. You can also host a ghost at your shop or venue for the Ghost Hunt, which brings families down your street on purpose.

Question 52

What do you offer to Trick or Treat affiliates?

Accepted Answer

When someone signs up or makes a purchase using your unique link, you’ll earn a commission. We’ve teamed up with Awin to make things easy. You can find full details — including rates and payout options — by joining our affiliate program through Awin.

Question 53

How does Awin work for affiliates?

Accepted Answer

Awin is a leading global affiliate platform — and we've partnered with them to help you earn from sharing the Halloween magic. Once you're approved, you'll get your own tracking link. Share it however you like (socials, newsletters, websites — it's up to you). Each time someone signs up or upgrades using your link, you'll earn commission. Awin tracks everything and handles your payouts safely and securely.

Question 54

Do you have a press kit or media info?

Accepted Answer

Yes! We love sharing the story behind Trick or Treat — and we’ve got press materials, brand assets, and spooky-good stories ready to go. Just drop us a message at media@trickortreatmap.com, and we’ll send you everything you need.

Question 55

Can I sponsor a competition?

Accepted Answer

We plan to open up competitions for sponsorship in the coming years, so do get in touch if you are interested.

Question 56

How can I get in touch with Trick or Treat for a media or PR request?

Accepted Answer

For press or media requests, email media@trickortreatmap.com and we’ll get back to you as quickly as we can!

Question 57

Do I need an account to use the map?

Accepted Answer

Not to look. Put in a location and you can see the map and how busy your area is. You’ll need a free account — Google, Apple or your email — to open a stop, add your own, use the filters, plan a route, enter a competition or play the Ghost Hunt.

Question 58

How do I change my email address or password?

Accepted Answer

Go to www.trickortreatmap.com/my-account and change it there. If you sign in with Google or Apple, your password lives with them, not us.

Question 59

How do I delete my account?

Accepted Answer

Go to www.trickortreatmap.com/my-account (or My Account in the app), scroll to the bottom and tap Delete account . That removes your stop, your events, any ghosts you hosted and your Ghost Hunt progress — like it was never there. Purchases aren’t refunded. If you’ve tipped us, the payment record is kept for our accounts but is no longer linked to you.

Question 60

How do I submit a data access request?

Accepted Answer

Drop us a line at support@trickortreatmap.com with the subject line 'Data Access Request' and let us know which account it’s about. We’ll take it from there.

Question 61

Is there an app?

Accepted Answer

Yes. On Your Street is on the App Store for iPhone and iPad, and on Google Play for Android. It’s the same map and the same account as the website, so you can switch between them.

Question 62

Google sign-in isn’t working for me

Accepted Answer

If you opened the map from Facebook, Instagram or Messenger, you’re probably inside their built-in browser, and Google doesn’t allow its sign-in there. Tap the three dots and choose Open in browser , then try again — or sign in with Apple or your email instead.

Question 63

What’s the “not a robot” check?

Accepted Answer

When you create an account with an email address, a quick check from Cloudflare makes sure a person is doing it and not a program. It usually passes on its own; if it asks you to tick a box, tick it and carry on. It sets no tracking cookies.

Question 64

Somebody has put a stop on my property

Accepted Answer

If somebody is playing tricks on you, tap the flag on the stop and say it’s your property. We’ll get on it. If it’s a ghost, tap Report on the ghost and choose I live here — that takes it off the map straight away while we look into it.

Questions

Adding and Managing Stops

Pro, Support and Payments

Competitions - Entry and Voting

Competitions - Prizes

Using the Map

Partnerships

Account

Troubleshooting

Ghost Hunt

Routes & Crews

Events

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